-Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
-Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
-Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
-Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
-Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
-Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
-Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
-Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
-Supervise schedule of all call volume and collaborate with convention services on everyday basis
Job Types: Full-time, Permanent
Salary: From AED2,500.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
- Opera: 2 years (Required)
- Interface: 2 years (Required)
- Hotel: 2 years (Required)
