Inside Sales Representative
Silk & Snow is a Toronto based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up as a leader and work on a team with full in-house marketing, product design, and supply chain capabilities. We are seeking an individual that is extremely driven and sales-focused to help deliver a best-in-class shopping experience to our phone line customers.
The Role:
Manage our flow of inbound customer requests and questions through our phone lines. You will be responsible for taking them from the point of discovery, to closing the sale.
Always strive to ensure that the most customers possible are helped by balancing the most efficient call time with friendly and approachable customer service.
Whenever appropriate through their journey, take the time to introduce shoppers to multiple categories of product to build brand loyalty and maximize sales results through cross-selling and up-selling.
Assist customers post sale in ensuring all questions regarding deliveries are answered and important information is properly communicated to the Operations team.
Maintain a daily log of all sales.
Assist the Marketing and Operations team by keeping a data log of information regarding customers such as general demographics of customers, products of interest, buying patterns and more as needed.
Liaise with our Operations team to constantly keep yourself up to date on product changes and inform them of any specific requirements for orders placed through you.
Stay on top of promotions to ensure you can communicate effectively with our customers.
Achieve and exceed sales goals by creating a comfortable environment and delivering quality advice regarding sleep essentials.
About You:
Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, special consideration will be given to those with experience in high-volume sales environments.
Excellent interpersonal skills: you are able to make a personal and genuine connection with customers.
Be a self-starter and ambitious. You are driven by the desire to constantly improve yourself.
You are a team player who appreciates and understands how to work with outside departments and collaborate to get the job done.
Excellent written and oral communication skills.
You are very organized. You like to ensure that you are responsible for is always in the best shape possible.
Proficiency in online work; familiarity with G-suite programs such as sheets, docs and slides. Knowledge of ecommerce platforms as well is a plus.
You’re an independent and critical thinker you can make decisions on your own when required to do so.
You are willing to be adaptive and reorient priorities as new information is presented or developments occur.
Must be okay with hybrid work.
Must be 18 years of age or older.
Must be flexible with working evenings and weekends.
Why You Should Work With Us:
This is not just a job but a CAREER with opportunities for growth and advancement
Base pay + commission (and no cap on commission)
Benefits
Employee discount on all products
Free mattress and bedding items after 3 months
Job Type: Full-time
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: Remote
