Introduction
Full support to the underwriting and claims teams, from processing of claims and underwriting administration including new business, policy issuance, endorsements, cancellations, unpaid debit orders, renewals, outstanding debtors to loading of claims, appointment of surveyors, and drafting agreements of loss.
Role Purpose
Full support to the underwriting and claims teams, from processing of claims and underwriting administration including new business, policy issuance, endorsements, cancellations, unpaid debit orders, renewals, outstanding debtors to loading of claims, appointment of surveyors, and drafting agreements of loss.
Requirements
Grade 12
FAIS and Regulatory Exam compliant with a minimum of an NQF4 insurance certificate
At least years underwriting exposure in a specialist non-life insurance environment
Preferable Marine insurance knowledge or short term Insurance knowledge is essential
Exposure to underwriting administration and/or claims administration is essential
Knowledge of the South African Insurance market
Sound knowledge of statutory and legislative requirements
Sound knowledge and understanding of underwriting principles, commercial and financial
Proficient in Outlook, MS Word and Excel is essential
Duties & Responsibilities
Support underwriting and sales teams where required
Handling underwriting queries from brokers
General correspondence with broker via e-mail or telephone
Maintaining and building relationships with brokers
Diarize matters that need to be followed up
Assist with processing of new policies, renewal policies and endorsements
Maintain, monitor, and continually improve service levels
Build and maintain internal and external relationships with all key stakeholders
Handle broker queries, complaints, and problems
Refer problems to relevant department, where necessary
Escalate problems or complaints where necessary
Develop and maintain exemplary broker service relationships
Refer underperforming clients to senior underwriters / sales for corrective action.
To perform any other duties that may be assigned
Capturing claims
Loading payments
Drafting Agreements of Loss
Appointing of surveyors
Diarize matters that need to be followed up
Handle broker queries, complaints, and problems
Refer problems to relevant department, where necessary
Escalate problems or complaints where necessary
Develop and maintain exemplary broker service relationships
To perform any other duties that may be assigned
Support underwriting and sales teams where required
Handling underwriting queries from brokers
General correspondence with broker via e-mail or telephone
Competencies
Accuracy and high attention to detail
Problem solving skills
Good planning and organising skills
Ability to work well under pressure
Ability to multi-task
Ability to work both independently and as part of a team
A positive attitude
Good time management
Ability to work remotely
