Office Manager, Clinical RN - People's Plaza Primary Care
Location: Newark, Delaware
Description: Nemours is currently interviewing Office Manager, Clinical RN - People's Plaza Primary Care right now, this job will be settled in Delaware. Further informations about this job opportunity kindly read the description below. Nemours is seeking an Office Manager, Clinical RN to join our team in Delaware.As one of the nation's premier pediatric health care systems,! Nemours provides world-class clinical care in four states - Delaware, Florida, New Jersey and Pennsylvania. Located in Wilmington, Delaware, the Nemours/Alfred I. duPont Hospital for Children offers intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. Ranked among the nation's best in pediatric specialty care by U.S. News & World Report, this world-renowned teaching hospital has served children from 42 states and 14 nations. Extending the world-class care of the Nemours/Alfred I duPont Hospital, Nemours duPont Pediatrics provides expert care for even more children across the Delaware Valley through community-based physician services and collaborative partnerships with health and hospital systems. To keep pace with the changing health care environment and build a healthier future for our children, Nemours has embarked on a multi-phase expansion to create a children's hospital like no other in the region. Upon completion in June ! 2014, the hospital will include private patient rooms, a new P! ediatric Intensive Care Unit, and a new expanded Emergency Department. This position will provide on-site, day-to-day practice management to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.Responsibilities: 1. Select, orient, direct, and evaluate all clerical and clinical staff.2. Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rouds, track and share patient satisfaction results with associates and recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service. 3. Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. 4. Ensure a satisfying work experience for associates through application and role modeling Nemours! Standards of Behavior. Provides positive reinforcement or coaching/counseling as needed. Activates disciplinary process as warranted. 5. Develop and monitor department's operating and capital budget. Monitor department productivity measures process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performances and implement action plans. Ensure that work queues are up to date and month-end financial requirements are met. 6. Monitor all clinical functions and fill-in on the floor or triage phone, as needed. Hands-on knowledge of patient assessment, patient intake, phlebotomy, lab specimen management, back office laboratory tests, immunization and oral and/or IM medication administration, and nurse phone triage using established protocols and nursing judgement. 7. Monitor all front desk functions. Ensure that work queues are up to date and all month-end financial requirements are met. 8. Monitor and approve all medical and n! on-medical supply and equipment purchases. 9. Maintain a safe and attra! ctive environment while meeting JCAHO, OSHA, CLIA, etc. requirements. Oversee facility for housekeeping, fire safety, equipment maintenance (clinical and non-clinical).10. Develop clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals.Additional Responsibilities: 1. Maintain and ensure strict adherence to patient confidentiality policies and procedures2. Support the Nemours Mission, Vision, and Values3. Participate in the departmental and enterprise wide quality assessment and improvement activities4. Ensure that staff participates in and/or completes all Nemours compliance and training programs5. Ensure that all tasks are completed in accordance with the Standard Business Practices6. Handle customer complaints or issues in a timely manner and according to policy7. Identify opportunities to improve services--make recommendations and implement action as appropriate
Asso! ciate's Degree in nursing required; BSN preferred Bilingual capability, a plus. Experience with EPIC, Strata Jazz, and Business Objectives (Crystal Enterprise) is highly desirable. Pediatric experience is preferred.In addition, the following performance skills are required: 1. Strong personnel management skills. Ability to motivate and influence the workgroup to achieve a consistently high quality of work and excellent customer service environment. 2. Ability to communicate, both orally and in writing, in a clear and concise manner.3. Ability to work independently and proactively4. Strong computer skills5. Strong organizational skills6. Share knowledge and function as a resource for internal and external stakeholders As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings. Don't miss important health care news and updates from Nemours. Connect with us: Facebook (Fan Page): www.facebook.com/pages/Nemours/9052395109! 1?ref=tsYouTube: www.youtube.com/user/NemoursUpdatesTwitter: www.twitte! r.com/nemours Flickr: www.flickr.com/photos/nemours/
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This job starts available on: Thu, 09 May 2013 09:44:42 GMT
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