About the Role
We are proud to offer our members access to lower cost, high quality optometry services across our network of Eyecare centres.
Reporting into the Centre Manager, the Eyecare Receptionist is responsible for managing appointments and booking enquiries, handling incoming phone calls and providing exceptional customer service to Members and staff.
This role requires you to be able to work every second Saturday from 9am to 3:30pm which means you will be working an 11-day fortnight.
Responsibilities
- Providing courteous, prompt and correct responses to all enquiries received
- Raising accounts and receipt payments
- Complying with policies and procedures
- Maintain a clean and safe environment
About You
You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity and social responsibility. You will have the following attributes:
- Proven experience in a customer-facing receptionist role
- Demonstrated understanding of computerised appointment booking systems
- Strong communication skills to build rapport with Members
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality
Culture & Benefits
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:
- 50% discount on HCF Hospital and Extras Insurance from day one! Plus discounts on other HCF products, such as pet and travel insurance
- 18 weeks Parental Leave from your first day
- Learning and development programs – both internal opportunities and external training budget
- Mental Health Programs and Health and Wellbeing Initiatives
