The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Organize, Initiate, and lead all IB activities in Malaysia, to ensure that the company
optimize its business opportunities in the market.
Organize, develop, and manage the central IB back-end functions within Interior
Design, Logistics, Fulfillment, and Administration, to support the IB operation in all
countries within Southeast Asia.
Ensure that IB operates to the highest professional and ethical standards in all
meetings with the customers, to uphold and strengthen IKEA’s reputation as a leading,
trustworthy, and service oriented brand.
Motivate and lead the IB Team in Malaysia and ensure that all coworkers are provided
with the necessary tools required to operate efficiently when meeting the customers.
Establish IB as a recognized and respected entity in sales to professional customers.
Responsabilties:
- As Leader of the IB operation in Malaysia, the IB Country Manager is responsible for
developing the organization and drive all IB marketing, sales, support, and
fulfilment activities in Malaysia, as well as provide back-end operation and support
within interior design, logistics, fulfillment, and administration for other IB
countries in Southeast Asia.
- As part of the Southeast Asia IB Management Team, participate in development of
the overall IB strategy for Southeast Asia
- As member of the IB Management Team, the Country Manager shall share the
responsibility for the IB team meeting the established budgets and overall
operational targets.
- Provide general support for the IB teams in other countries within Southeast Asia
upon request by the company.
- Together with the IB Manager, ensure that all IB activities are aligned and
coordinated with the IKEA Retail Organization in Malaysia, and in Southeast Asia.
Sales Leadership
- In cooperation with IKEA Retail management in Malaysia, oversee and support the
operation of the IB sales counters in the stores, through leading and motivating the
front co-workers, and through the good example install a positive mindset of
responsibility, customer care, and service.
- Oversee the implementation of the designated IKEA for Business website in
Malaysia, and ensure smooth operational integration of follow-up and fulfilment of
orders generated in all touchpoints (store-counters, website, and outgoing sales
initiatives)
- Lead negotiations with larger customers and support the sales team in interaction
with these.
- In coordination with Marketing, devise and establish on- and off-line promotional
activities in support of sales within the different customer verticals.
Customer contacts - Online, Offline, and Direct Approach Sales Initiatives
- Ensure that customers have easy access to IB across all defined touchpoints, and
that all tools for communication and interaction are working optimally.
- Be responsible for follow-up and follow-through on all customer leads generated
through any of the customer touchpoints, to ensure that customers feel ‘attended
to’ and that sales opportunities are optimized.
Customer Acquisition and CRM Content
- Be responsible for acquisition of new customers in Malaysia and support the
Operations- and Systems Project Manager in setting up the CRM system, and in
establishing the qualitative and quantitative content of the this, which shall provide
the base for all interactions with the customers.
Customer Loyalty Program
- Together with the IB Management team, develop and implement the membership
loyalty program and oversee the population and maintenance of data for Malaysia.
Procurement
- Secure that purchasing in the IB Malaysia function is made according to the
principles defined in the Procurement Policy, an in particular oversee:
o Operational participation in procurement projects
o Compliance of sourcing requirements, IWAY Working Method and signed
agreements
Sustainability
- Ensure that the company’s competitive advantage within Sustainability is
incorporated into the general operation and profile, in support of the overall image
of IKEA for Business.
Motivation
- Enthusiastic, with strong desire to be part of a positive and challenging
environment.
- Energetic to steer the business towards long-term growth and profitability.
- Interested in understanding the insights of reports and facts in order to identify
proposed actions for improvement.
- Enjoy working with others to create more effective ways or working and find
positive and different-with-a-meaning solutions.
- Strong sense of motivation from creating something ‘new’ and go where no one
else have gone.
- Sense of achievement coming from the feeling of doing ones best and reach for a
higher ambition.
Knowledge
- University degree, Business or similar relevant major.
- Good conceptual and practical understanding of IKEA’s profile and range, with
ability to communicate the IKEA concept to external contacts.
- At least 5-7-year experience in general management of a multi-functional
organization (Sales, Operation, Finance & Accounting, Operations, Quality,
Compliance) preferably with experience in organizational support and services to
other group entities and countries.
- Good understanding of financial- and management accounting and reporting.
- Hands-on knowledge and experience in management and execution of larger B2B
projects to professional customers, with proven track record, preferably within
home furnishings, or related industries.
- Experience in assessment and selection of external corporation partners, as well as
in establishing guidelines and procedures for joint operation with these.
- Commercial understanding of offline as well as online marketing, as well as
dynamics and opportunities within multi-channels sales.
- Strategic and operational understanding of issues related to Sustainability, with
proven ability to contribute to development of practical guidelines and work
processes for integration of sustainability into the operation, as well as of
communication hereof.
- Fluent in verbal and written English.
Capabilities
- Understanding and commitment to company Culture and Values, with strong ability
to convey these directly and indirectly through own way of being.
- Positive personality. Fair, honest and trustworthy with excellent interpersonal skills,
strong commercially creative sense, and good sense of humour.
- Extensive facilitation and communication skills with ability to influence and create
energy and commitment within the organisation.
- Strong stakeholder management, leadership, and management skillsVersion 1.2
Last updated on 03-10-2020
- Strong negotiations and commercial skills, with experience in sales, and in meeting
larger customers/organizations at senior management levels.
- Well-developed analytical and numerical skills.
- Result oriented with strong sense of urgency.
- Flexible approach to work and open to change.
- Ability to recognise outside trends relevant for your local market and translate
them into business opportunities.
- Self-reliant with proven ability to work as part of a team as well as independently.
- A strong team player and team builder. Supportive to others, keen to share
knowledge and learning with others in the organization, and to go the extra mile as
part of an ambitious team.
Additional Information
Please apply by June 5th, 2023.
