The Department of Pathology and Laboratory Medicine participates in the care of virtually every Cedars-Sinai patient, using the most sophisticated methods for making accurate diagnoses in all areas of anatomic and clinical pathology. In addition, the department provides expert consultation services to the outside community. Our expert pathologists and clinical scientists are committed to improving precision medicine approaches, advancing basic science and translational research, and providing excellent training and education.
What will you be doing in this role?
The Pathology Customer Service Representative is often the first interface with the department's customers. The position acts as a client advocate to assist them in the resolution of problems, to communicate patient test results and laboratory information, and to accept and respond to complaints. Responsibilities include the generation and distribution of reports, calling of Critical and Toxic Values, handling of add-on requests, requisition review, assisting the billing department, and participation in division problem solving and process improvement. Performs all job duties with sensitivity and attention to the age and developmental issues of the patient populations(s) being served.
Education:
- High School Diploma or its equivalent.
Experience:
- Minimum 2 years of experience in a medical setting, with laboratory background preferred.
- Excellent organization skills and ability to work independently.
- Must be a problem solver, strong interpersonal, verbal, and written communication skills in the English language.
Working Title: Customer Service Representative, Pathology, evening shift
Department: Cl Path-Support Services
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Customer Support
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Evening
Base Pay:$18.51 - $27.77
