Employee Job Description: Client Relations Specialist (CRS)
The CRS is the primary contact for administrative matters concerning clients and scheduling of 1 on 1 appointments. The following is a general description of the duties and responsibilities of a CRS:
Duties and Responsibilities include, but are not limited to:
- Responsible for acquiring new clients on patient portals as assigned by the Executive team.
- Responsible for on-boarding new clients.
- Responsible for administrative orientation, via telehealth, for families.
- Responsible for management and maintenance of client records.
- Responsible for exiting a client.
Duties and Responsibilities related to scheudling may also include:
- Assisting in creating and managing employee and client schedules.
- Assisting in accurate input of scheduled appointments and providing coding guidance when needed.
- Assisting in communicating schedule-related matters to employees as well as clients.
- Assisting in addressing cancellations and coordinating coverage/makeup time.
- Assisting in employee timesheet adjustments as supported by Financial Specialist.
- Other duties may be required.
Job Type: Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- On-the-job training
- Work from home
Experience level:
- 1 year
Shift:
- 4 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- How long have you worked in the field of ABA?
- Describe your experience with medical billing.
- Describe your experience using Central Reach software.
- Are you aware that, although this is a remote position, you are still expected to work your assigned hours, distraction free?
- If your resume does not include references, please include a minimum of 2 professional references and their contact information here:
- Are you available Monday - Friday, 1pm - 5 pm?
- Are you able to be on-call from 8am-12pm on occasional Saturdays?
Experience:
- Central Reach: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: Remote
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