Patient Services Representative, 8:30am-5pm, Mon-Fri (Days, Clerical)
Location: Wilmington, Delaware
Description: Nemours is employing Patient Services Representative, 8:30am-5pm, Mon-Fri (Days, Clerical) right now, this job will be dwelled in Delaware. For detail informations about this job opportunity please give attention to these descriptions. Nemours is seeking a Patient Services Representative II to join our Administration, Pediatrics team in Wilmingto! n, Delaware.
As one of the nation's premier pediatric health care systems, Nemours provides world-class clinical care in four states: Delaware, Florida, New Jersey and Pennsylvania. Located in Wilmington, Delaware, the Nemours/Alfred I. duPont Hospital for Children offers intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. Ranked among the nation's best in pediatric specialty care by U.S. News & World Report , this world-renowned teaching hospital has served children from 42 states and 14 nations. Extending the world-class care of the Nemours/Alfred I. duPont Hospital, Nemours duPont Pediatrics provides expert care for even more children across the Delaware Valley through community-based physician services and collaborative partnerships with health and hospital systems.
To keep pace with the changing health care environment and build a healthier future for our children, Nemours has embarked on a multi-phase ex! pansion to create a children's hospital like no other in the r! egion. Upon completion in June 2014, the hospital will include private patient rooms, a new Pediatric Intensive Care Unit and a new expanded Emergency Department.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Essential Responsibilities
Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments.
Obtain authorization and pre-certification.
Document and follow up on referrals.
Document and follow up on no-shows and cancelations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of! medical records.
Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation.
Assist with patient flow.
Prepare office communications.
Participate in quality improvement activities.
Filing of patient charts, correspondence and related documentation; scan documents into EPIC.
Maintain inventory of supplies and forms.
Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.
! Work hours: Monday through Friday, 8:30am - 5:00pm. Evening hour! s will be add in the near future, so you must be available to work until 7:00pm.
Performance Skills
Accepts feedback.
Asks questions for clarification.
Gives accurate information.
Makes suggestions for improvements.
Is willing to accept change.
Works as a team member.
Uses listening skills.
Manages resources prudently.
Takes direction.
Thinks proactively.
Establishes positive rapport with patients and families; uses AIDET.
Reports to duty promptly and utilizes time effectively to provide clerical support.
Utilizes sick and vacation days appropriately.
Participates in conferences/in-services.
Attends staff meetings.
Requirements
High school diploma or equivalent.
Computer/typing skills required.
Clerical experience in a physician's office preferred.
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As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings. Career, Employment, Jobs, Opening, Occupation, Compensation, Salary, Hospital, Health Care, Healthcare, Medical, Clinical, Pediatrics, Pediatric, Children, Child, Neonatal, CSR, Customer Service, Administrative Assistant, Admin Asst, Receptionist, Scheduler, Clerk, Clerical, Secretary, Secretarial, Transcribe, Transcription, MS Office, Microsoft, Word, Excel, PowerPoint
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Nemours.
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This job will be opened on: Fri, 06 Sep 2013 13:42:25 GMT
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