Patient Services Representative, 8:30am-5pm, Mon-Fri (Days, Clerical)
Location: Wilmington, Delaware
Description: Nemours is in need of Patient Services Representative, 8:30am-5pm, Mon-Fri (Days, Clerical) right now, this job will be reside in Delaware. More details about this job opportunity kindly see the descriptions. Nemours is seeking a Patient Services Representative II to join our Administration Pediatrics team in Wilmington, Delaware.
As one! of the nation's premier pediatric health care systems, Nemours provides world-class clinical care in four states: Delaware, Florida, New Jersey and Pennsylvania. Located in Wilmington, Delaware, the Nemours/Alfred I. duPont Hospital for Children offers intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. Ranked among the nation's best in pediatric specialty care by U.S. News & World Report , this world-renowned teaching hospital has served children from 42 states and 14 nations. Extending the world-class care of the Nemours/Alfred I. duPont Hospital, Nemours duPont Pediatrics provides expert care for even more children across the Delaware Valley through community-based physician services and collaborative partnerships with health and hospital systems.
To keep pace with the changing health care environment and build a healthier future for our children, Nemours has embarked on a multi-phase expansion to create a children! 's hospital like no other in the region. Upon completion in Ju! ne 2014, the hospital will include private patient rooms, a new Pediatric Intensive Care Unit and a new expanded Emergency Department.
The primary function of the Patient Service Rep II is to provide clerical support to the various clinics. This support will include receptionist functions, scheduling walk-in appointments, confirmation and pre-registration, and statusing clinic appointments.
Greets patients and families at the clinical setting in a caring/professional manner.
Completes the front desk function at the module.
Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public.
Confirms referrals/authorizations for the day's visit. Assists in obtaining authorization for ancillary services needed at the time of treatment.
Collects co-pays and any past-due balances, and reconciles money at end of ! shift.
Monitors and ensures patient safety, cleanliness and security of module.
Ensures that all patients receive necessary information in clinics as to whom will be responsible for this care and how the clinic functions.
Responsible for accurate statusing of clinic appointments, differentiating between new versus recheck and no-show versus cancellation.
Checks status of patients waiting more than ten minutes and advises of clinical progress.
Maintains patient confidentiality.
Responsible for participating in departmental and hospital programs for quality improvement and working with department management to improve the services provided.
Participates in hospital-wide Risk Management Program concerning patient/visitor safety, incident reporting, etc.
Demonstrates computer competency â€" scheduling walk-in visits, appointments cancellation and order entry for clinical system.
Reports areas of co! ncern to immediate supervisor.
Responsible for EOD (End of Day! ) Report and implementing Nemours' No Show Policy.
Responsible for maintaining appropriate inventory of clerical supplies.
Utilizes professionally appropriate communication skills for telephone conversations (tone, volume, confidentiality, etc.).
Work hours: Monday through Friday, 8:30am-5:00pm. Evening hours will be added in the near future, so you must be available to work until 7:00pm.
Education, Training and Experience
High school diploma or equivalent.
Experience in a hospital or physician's office setting.
Other Requirements
Excellent interpersonal and communication skills.
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As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings. Career, Employment, Jobs, Open! ing, Occupation, Compensation, Salary, Hospital, Health Care, Healthcare, Medical, Clinical, Pediatrics, Pediatric, Children, Child, Neonatal, CSR, Customer Service, Administrative Assistant, Admin Asst, Receptionist, Scheduler, Clerk, Clerical, Secretary, Secretarial, Transcribe, Transcription, MS Office, Microsoft, Word, Excel, PowerPoint
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Nemours.
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This job starts available on: Sat, 06 Jul 2013 20:29:11 GMT
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