Patient Services Representative, 11am-7:30pm (Days, Customer Service)
Location: Wilmington, Delaware
Description: Nemours is at present recruited Patient Services Representative, 11am-7:30pm (Days, Customer Service) right now, this occupation will be dwelled in Delaware. Detailed specification about this occupation opportunity please read the description below. Nemours is seeking a Patient Services Representative II to join our team in Delaware.
As ! one of the nation’s premier pediatric health care systems, Nemours provides world-class clinical care in four states: Delaware, Florida, New Jersey and Pennsylvania. Located in Wilmington, Delaware, the Nemours/Alfred I. duPont Hospital for Children offers intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. Ranked among the nation’s best in pediatric specialty care by U.S. News & World Report , this world-renowned teaching hospital has served children from 42 states and 14 nations. Extending the world-class care of the Nemours/Alfred I. duPont Hospital, Nemours duPont Pediatrics provides expert care for even more children across the Delaware Valley through community-based physician services and collaborative partnerships with health and hospital systems.
To keep pace with the changing health care environment and build a healthier future for our children, Nemours has embarked on a multi-phase expansion to create a c! hildren’s hospital like no other in the region. Upon complet! ion in June 2014, the hospital will include private patient rooms, a new Pediatric Intensive Care Unit and a new expanded Emergency Department.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Essential Responsibilities
Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments.
Obtain authorization and pre-certification.
Document and follow up on referrals.
Document and follow up on no-shows and cancellations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of medical records. !
Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation.
Assist with patient flow.
Prepare office communications.
Participate in quality improvement activities.
Filing of patient charts, correspondence and related documentation scan documents into EPIC.
Maintain inventory of supplies and forms.
Open and sort mail, lab reports and consultation reports. Stamp “received†and distribute for provider review.
Work hours a! re Monday through Friday, 11:00 a.m. to 7:30 p.m.
Peforman! ce Skills
Accepts feedback.
Asks questions for clarification.
Gives accurate information.
Makes suggestions for improvements.
Is willing to accept change.
Works as a team member.
Uses listening skills.
Manages resources prudently.
Takes direction.
Thinks proactively.
Establishes positive rapport with patients and families; uses AIDET.
Reports to duty promptly and utilizes time effectively to provide clerical support.
Utilizes sick and vacation days appropriately.
Participates in conferences/in-services.
Attends staff meetings.
Requirements
High school diploma or equivalent.
Computer/typing skills required.
Clerical experience in a physician’s office preferred.
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As an equal opportunity employer, Nemours is committed to focusing on the best-qualified applicants for our openings. Career, Employment, Jobs, Opening, Occupation, Compensation, Salary, Hospital, Health Care, Healthcare, Medical, Clinical, Pediatrics, Pediatric, Children, Child, Neonatal, CSR, Customer Service, Administrative Assistant, Admin Asst, Receptionist, Scheduler, Clerk, Clerical, Secretary, Secretarial, MS Office, Microsoft, Word, Excel, PowerPoint
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to Nemours.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Sun, 07 Apr 2013 11:45:00 GMT
Apply Patient Services Representative, 11am-7:30pm (Days, Customer Service) Here