Client Services Trainer (Remote)

 

Overview:

We are seeking a Client Services Trainer (Remote) to join our growing team!

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Responsibilities & Qualifications:

Position Summary

The role of a Client Services Trainer is to understand and provide instruction on Nimble Association Management Software (AMS) platform. The trainer will engage in technical training for clients in the familiarization, implementation, and post Go-Live phases of the product implementation project lifecycle. This engagement includes Nimble AMS Accounting, Reports and Dashboards, Salesforce Administrator, Nimble AMS Community Hub Administrator, Nimble Create training, etc. Trainer will also maintain all existing training materials, review, and update where appropriate.

A Day in the Life

• Deliver technical training for clients and employees
• Engage participants in Instructor Led Training virtually from a quiet home office up to 8 hours per day over multiple days per week via Teams
• Possible travel in the future to client sites
• When needed, discuss training content with client POC
• Facilitate clear, concise, thorough training with attention to delivering all course content
• Monitor, evaluate, and take an accurate and adequate record of training activities and effectiveness
• Plan, organize and develop training including supporting materials such as extensive training manuals, instructor notes, quick reference guides, etc.
• Update relevant training materials with latest Nimble AMS upgrade information and release notesWork with Project Coordinators to arrange schedule and logistics for upcoming training engagements.
• Update and adjust training technique as needed based on both client and manager feedback
• Additional duties as assigned

We are looking for someone who brings

• 2+ years of experience in Salesforce Administration preferred
• Salesforce Administrator Certification is desirable
• Commitment to acquiring Salesforce Administrator Certification within 90 days of employment if not already certified
• Association experience helpful
• 5+ years training experience preferred – Or a proven record of customer interaction that equates
• Initiative to learn and stay current with Salesforce and Nimble AMS releases
• Excellent verbal and written communication skills
• Exceptional organizational and presentation skills
• Advanced proficiency in MS Word, Excel, PowerPoint, and Outlook required
• Ability to train around client time zones
• Training experience on Enterprise software and generating documentation desired
• Knowledge of Instructional Design and online courseware desirable
• Ability to work independently as well as in a team environment
• Ability to learn quicky and adapt in a fast-paced environment

Total Rewards:

Accommodations

Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

About Us

Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

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