Responsible for providing support relating to Employee Assistance Program clients or members and assisting staff with member outreach; track and follow up with assigned ensuring to adhere to established Standard Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services.
MAJOR JOB ACCOUNTABILITIES
Employee Assistance Support Functions – Responsible for providing support relating to Employee Assistance Program clients or members and assisting staff with member outreach while adhering to corporate and departmental policies and procedures
Assist with general client or member inquires ensuring to escalate to appropriate resource as needed
Track and follow up with assigned members ensuring to adhere to established Standard
Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services
Coordinate efforts to thoroughly document after hours member calls in the appropriate databases ensuring the case is assigned to the correct staff member
Participate in invoice investigation for assigned clients or members which may include researching insurance plan coverage and billing details
Assist team members with researching and identifying local services and care facilities based on member preferences
Escalate member crisis situations to appropriate trained resources ensuring appropriate care is received
Job Type: Full-time
Pay: $20.50 per hour
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- healthcare: 1 year (Preferred)
Work Location: Remote
