Supervisor, Documentation
Full time, Corporate/Remote
Starting salary - $71,647
Why should you join our team?
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
· Do good
· Be better
· Own it
· Move forward
What will you be doing?
The Supervisor, Documentation leads the Documentation Administrators/Specialists and all their functions and works collaboratively with departments to ensure Credit Union documentation is organized, easy-to-read, properly implemented and maintained, and easily accessible.
Key Responsibilities:
· Leads Documentation Administrators and Specialists: recruitment and selection, training, coaching, learning and development, career development and planning, establishing performance goals, and assessing performance.
· Responsible for effective scheduling and assigning tasks to ensure efficient department services.
· Coordinates documentation projects amongst the team, assists with work assessments and deliverable completion
· Improve document quality through discussions with end users, and in line with industry right practices
· Prepares new procedures, forms, or letters, and supports updates to guidelines, manuals, etc. in collaboration with content owners, following defined templates and processes
· Completes proofreading and editing of documents prior to publication
· Ensures documents follow approved templates and adhere to brand and documentation standards
· Stays up-to-date on regulation, legislation, and policy requirements, and ensure consistency throughout company documentation
· Manages the document control register (version, review timeframes, etc.) for internal control/audit purposes
· Manages and maintains document storage, including archiving, retrieval, source data control, and user access (functional responsibilities)
· Implements platforms and supporting tools to simplify employee accessibility to documents and document searchability (user support needs)
· Supports training on documentation usage, as/when required
· Maintains thorough knowledge of and adhere to credit union policies and procedures
· Maintain familiarity with the Credit Union as a whole (history, strategy - vision, priorities, and values, and functional areas)
What do you need?
- Grade 12 diploma or equivalent
- Business Administration or other post-secondary education considered an asset
- Project management experience an asset
- Minimum 1-3 years of related experience in a similar role, preferably in the financial services industry
- Excellent organization skills
- Ability to follow standardized regulations
- Proficient computer skills, including Microsoft Word and Excel
- Attention to detail with high degree of accuracy
- Ability to work in fast-paced environment and perform well under pressure
- Ability to prioritize using sound judgment to make timely and effective decisions
- Strong interpersonal and communication skills, both verbal and written
Are you ready to?
· Be an ambassador for our brand, values and products
· Ensure things get done efficiently
· Go home each day feeling accomplished
· Challenge the status quo
· Build a career
· Continue learning
If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is May 25, 2023.
We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.
Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.
Job Types: Full-time, Permanent
Salary: From $71,647.00 per year
Benefits:
- Extended health care
Schedule:
- Day shift
Work Location: Remote
Application deadline: 2023-05-25
