Customer Service Representative
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
Job Overview
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
What will you enjoy doing (duties/tasks)
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy.
- Research and maintain filings of air bills
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
What you need to succeed (Qualifications, experience, skills, attributes)
- This is an intermediate level position.
- Basic proficiency with Windows OS.
- Must be able to type 35 WPM.
- Good interpersonal skills required.
- High school diploma or equivalent required.
- Generally prefer 1-3 years of experience.
Why You’ll Love DB Schenker
Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
- Earn up to 15 days PTO over the course of your first year
- 10 Paid Holidays
- Full Health Insurance on day one (medical, dental, vision, prescription drugs)
- Career Advancement. We’re strong believers in continual training and development for our people. After all, your success is our success
- Your Safety is important to us, so we will provide protective gear
- Health Advocacy support for you and your family
- Company Paid life insurance
- Company paid Short-Term and Long-Term Disability
- 401(k) option
How to Get Started
You can begin by applying above or visit us at https://dbschenker.com/global/careers
Stay Connected With Us
Twitter: @DBSchenkerUSA
LinkedIn: www.linkedin.com/company/dbschenker/
Facebook: @DBSchenkerAmericas
Visit our Blog: www.nowthatslogistics.com
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Type: Full-time
Pay: $22.50 - $23.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Ontario, CA 91761: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Warehouse: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
