Responsibilities
- Handle customer queries and provide excellent service to customers
- Possess knowledge over a board spectrum of terminals in order to assist different customers need. Training will be provided.
- Ensure information has to be accurately updated in system.
Tasks include:
- Reporting of Fault Call & troubleshooting via HelpDesk
- Provide daily communication of faults call reports to the Banks.
- Merchant enquiry & report terminal issue
- Report fault via call or email
- Operation support : Daily Scheduling of jobs, QC Checks, etc
- Report Preparation: Tally data and make sure accuracy before submission to relevant parties. Preparation of billing report, monthly, bi-monthly report for internal teams.
- Coordination between vendors.
- Work order preparation.
Requirement and Qualification
- Diploma/Nitec in any discipline.
- With min. 2 years work experience.
- IT Helpdesk/ Call centre experience will be added advantage.
- Must possess good attitude and work ethics.
- Good attendance record and a responsible person.
Location: Kaki Bukit (nearest MRT: Ubi/ Kaki Bukit)
Work Hours: Monday to Friday 9am to 6pm
Additional: Mobile Standby (with allowance)
One week in a month
Monday to Friday 6pm – 10pm
Saturday / Sunday / Public Holidays 9am to 10pm
Location : Kaki Bukit
- This position is an excellentopportunity for a dynamic individual. It comes with challenges that will mould your capabilities and reveal your potential.
- If you are driven and ready to take your career forward, this position is for you. Great career exposure awaits in this exciting role.
HOW TO APPLY:
Click the ‘APPLY NOW’ button to submit your application with your updated Resume. Or call our friendly Consultant, Janet Pei at 6590 9930 for a confidential discussion.
YOUR SUCCESS IS OUR ACHIEVEMENT!
Notice :
We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.
Cessation of Collection of full NRIC Numbers :
In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.
Kindly ensure your resume provided to us does not contain your full NRIC number and full home address.
